Delivery & Returns
Orders before 2pm are usually shipped the same day, provided the product ordered is in stock. Orders are not processed or shipped on Bank Holidays, Saturday or Sunday, except by prior arrangement.
All Orders are sent by Royal Mail
Royal Mail Tracked 24 delivered usually within 1-2 Days
Royal Mail Tracked 48 delivered usually within 2-3 Days
Next Day (Monday to Thursday) order before 1pm
Next Day Saturday (Friday) order before 1pm
Next Day Sunday (Saturday) order before 11am
*Next Day Delivery is not available for custom cookie cutter orders*
Christmas & New Year Opening Hours - Closed from Dec 24th to Jan 5th
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfilment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.
Cancellation of Orders
You can cancel your order prior to processing for shipment and we will refund the full cost of the order, including any shipping costs.
The only exception is where the order includes a customised or personalised item which is already being manufactured or supplied. In this case that item cannot be cancelled. Your cancellation rights end as soon as we begin work on any personalised or customised items as identified on the website.
We aim to process orders as quickly and efficiently as possible. Therefore, we cannot guarantee that you will be able to cancel an order before it has been processed for shipment. Crucially, we advise that you call our customer services immediately on 01704 332210 to notify us of a cancellation.